Support
Shift Runner: tip, shift and earnings tracker
We usually reply within 1–2 business days. Please write from your account email.
How do I log in?
Log in with your email address and password. If you used Shift Runner before October 2026 with a User ID and PIN, your password is your old PIN. You can change it in Settings → Change Password.
I forgot my password
On the login screen tap Forgot password?, enter your email, and we'll send you a 6-digit code to set a new password.
How do I cancel my Pro subscription?
Subscriptions are managed by Apple (App Store) or Google (Google Play). In the app go to Settings → Manage Subscription, on iPhone open Settings → your name → Subscriptions → Shift Runner, or on Android open Google Play → Payments & subscriptions → Subscriptions → Shift Runner. You keep Pro until the end of the period you paid for. Deleting the app does not cancel a subscription.
I bought Pro but don't see it
Make sure you are logged in to the same Shift Runner account, then tap Settings → Restore Purchases. Pro is linked to your Shift Runner account, so it also works when you log in on a new device.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Refunds for Google Play purchases are handled by Google Play Support.
How do I delete my account and data?
In the app or on the website: Settings → Account → Delete Account. This permanently deletes your account and all shift data. You can also email us from your account email address.